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RESERVATION AND PAYMENT TERMS
>Pre-reservation before payment - Deposit payment
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> Reservation deposits should not be paid until after we have confirmed vacancy and established a pre-reservation. Payments made without our prior confirmation do not guarantee a booking.
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> Pre-reservations become firm bookings upon receipt of the full amount of the reservation deposit as specified in our confirmation message (50% of the total reservation fee; 20 euro minimum).
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Modifications
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> Reductions in the length of a reservation or in the number of persons made at least 7 days in advance will applied without penalty.
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> Guests who reduce the length of stay or the number of persons after the 7 day deadline will be billed for 50% of the non-consumed portion of the original reservation.
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Cancellations
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> Cancellations made at least 7 days in advance are eligible for a refund of the full reservation deposit minus a 25 euro processing fee.
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> Guests who cancel after the 7 day deadline will lose their full reservation deposit.
(Article 1590 of the civil code states that whenever a reservation is canceled, the hotel owner has the right to retain the deposit. The article does not make exceptions for circumstances beyond our control such as: professional activity, serious illness, death...).
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